Contact IPTiger support

One team, two languages, every day of the week. WhatsApp is the fastest route and the one we recommend — most messages are answered inside thirty minutes during Canadian business hours.

Send us a message

Name and email are all we need. Tell us as much or as little as you like — we will ask for the rest.

Your name Email address What is this about? Your message (optional)

We never share your details
No marketing lists
Answered by a human

Ways to reach us

WhatsApp — fastestMessage +15144477860 for ordering, activation and live playback problems. Typically answered in under thirty minutes between 9:00 and 23:00 Eastern.
EmailWrite to [email protected] for billing questions, refund requests under the published policy, and anything that needs a paper trail. Replied to within one business day.
HoursSupport runs seven days a week, 9:00 to 23:00 Eastern Time. Sports nights are covered late — playoff and pay-per-view evenings have staff on until the final whistle.
Response targetsFirst reply under 30 minutes on WhatsApp during hours. Activation of a paid line under 15 minutes. Channel-source faults escalated and swapped, usually within the hour.

Before you write to us

Two things resolve most of what reaches this inbox. First, restart the IBO Player application — it clears the majority of single-channel faults in seconds. Second, check the FAQ, which covers device limits, internet speed, Québec channels and renewal behaviour. Installation questions are answered end to end in the setup guide.

If you have not subscribed yet, you do not need to contact us first — the order page takes about a minute and the CA$10.99 intro month is the usual starting point.

Registered address

IPTiger Media Services, 20 Bay Street, Suite 1105, Toronto, Ontario M5J 2N8, Canada. Correspondence only — there is no walk-in counter, and subscriptions cannot be purchased in person.